© 2020 Focus Fire Places
© 2020 Focus Fire Places
From 2018 new European legislation has come into effect to protect your personally identifiable information. The General Data Protection Regulation (GDPR) replaces previous Data Protection legislation. We aim to comply with the GDPR and we want you to understand how we collect, store and use your personal information.
When you contact Focus Fireplace (Manufacturing) Ltd we will need to collect and store information in order that we can fulfil your request or requirements. This could include:
If you do not provide us with all of the personal information that we need this may affect our ability to offer our services.
Other information that we may record potentially containing your personal details
We need to collect your personal information so that we can manage our business relationship with you. We will use this information to:
We also process your personal information in pursuit of our legitimate interests to:
We record and store data in accordance with legislation in England. For example:
We store information electronically and on paper.
We retain information for enquiries, quotes, orders and projects as long as it is necessary and relevant for our operations to supply you with goods and services; which includes after sales support. In addition, we may subsequently retain information to provide you better service in the future, comply with the law, prevent fraud, conduct statistical analysis, collect any fees owed, resolve disputes, troubleshoot problems, manage warranties and insurance risk, assist with any investigation and take other actions permitted by law. The information we retain about you will be handled in accordance with this Privacy Policy.
We share personal information that you provided to us on an “as-needs” basis with third parties such as sub-contractors or suppliers in order to fulfil your order or requirements e.g. to supply you with samples, to deliver goods to you or to install goods or undertake repairs.
We share information with our professional advisers (e.g. book keepers, accountants, legal counsel) as needed for the smooth running of our business.
We do not sell or pass on your details to unconnected third parties in the normal course of business.
We may pass on information to third parties if we believe in good faith that this will prevent fraud, injury or other problems.
We may share information with credit card companies/banks specifically for the resolution of chargebacks and similar claims.
We may share information if there is a lawful obligation for us to do so.
We may use anonymised information in the preparation of “case studies” for publicity and marketing purposes.
We may share information already in the public domain (e.g. reviews which may contain your personal information).
We work with a number of trusted business partners and if you ask us to we can pass on your contact details.
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Our website use cookies. A cookie is a small file containing an identity code. With your consent, your device accepts the cookie and stores it. When you next visit the Online Facility, the code is retrieved, allowing an individual visitor or device to be recognised.
Cookies are used for a variety of purposes, including providing personalised web pages and recognising your choice of language. Cookies do not cause harm to your device, but, if you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example, Internet Explorer or Firefox) where you will find information on how to do this.
In the context of the Site, the following cookies are deployed:
| Name | Description | Duration |
|---|---|---|
| session | Tracks logged in status | 24 hours |
| PHPSESSID | Used to maintain your website session | Session |
| _gid | Google Analytics for full details see google cookie guide | 24 hours |
| _ga | Google Analytics for full details see google cookie guide | 2 years |
| _gat | Google Analytics for full details see google cookie guide | 1 minute |
Google Analytics uses cookies to gain information about the use that is made of pages on the applicable Online Facilities. We use the information from these cookies to generate reports on the usage of the applicable Online Facilities which are used for evaluation and analysis. The purpose is to improve the Online Facilities by tailoring them to the needs of users.
In such cases, no data which is itself specific to any identifiable user is retained.
In addition to standard analytics parameters, we receive data via Google Analytics Advertising Features including information about 'Demographics and Interest Reporting' which gives us greater insight into the types of visitors we receive.
As a user you can opt out of this process of collecting traffic log data. To do so please visit the following site which provides a browser add-on that enables a user to opt out.
http://tools.google.com/dlpage/gaoptout
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at focus.fireplaces@btinternet.com